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Customer Service


  • Shipping & Delivery

    The merchandise will be shipped out of our warehouse once confirmation of payment has been received. The delivery time varies by country and city. The merchandise will leave our warehouse within 2 business days after confirmation is received.

    All shipments will be delivered through DHL and its affiliates in each country. All deliveries require a signature at the time of delivery.

    The cost of shipping varies by country and city. The cost does NOT include taxes or customs fees

    The customer is responsible for providing an accurate and clear geographical address to where the merchandise will be delivered. SHOPBTNTIME.COM will not be held accountable for any delays that may occurred due to incorrect information.
  • Returns & Replacements

    At this point in time, we at BTN TIME LLC cannot accept returns or exchanges. Be advised that all sales through www.shopbtntime.com and in-person are final. If you believe there was an error in order fulfillment, please contact us at sales@btntime.com